📦 How do shipping and tracking work?

• What are the delivery times and rates?

• Shipping rates and estimates Shipping costs for your order are calculated and shown at checkout. We ship to Spain and Europe.

  • Pickup point delivery: 3-5 business days – Free

  • Standard delivery: 3-5 business days – Free

  • Express delivery (24/48h): 1-2 business days – €8.90

• How do I track my order? Through the tracking link sent by email when your order ships.

• Do you ship internationally? Yes, the cost is calculated directly in the cart.

🔄 How do I make a return or get a refund?

• What is the return window? 30 days (for new, unworn items in their original box).

• Are returns free? Yes, with the return label we provide.

• The item must be returned to the address provided. For shipping, the buyer has two options:

  • Make the return by their own means, bearing the corresponding shipping costs.

  • Use the label provided by the seller: this return label is free, and no amount will be deducted from your refund. Items returned without a prior return request will not be accepted.
    
    

• How do I make an exchange? Return the item for a refund and place a new order.

• When will I receive my refund? Within 5 to 7 business days after we receive your return.

📏 How do I choose my shoe size?

• Which size should I choose? Check our "Size chart". If you are between two sizes, choose the larger one.

💳 How do I pay for my order securely?

• What payment methods are available? Bank card, PayPal, Apple/Google Pay and payment in 3 instalments.

• Is payment secure? Yes, all transactions are 100% encrypted (SSL).