Shipping policy
Order Processing Times
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 2:00 PM will begin processing the next business day. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We ship to Spain and Europe.
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Pick-up point shipping: 3-5 business days – Free
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Standard shipping: 3-5 business days – €4.50
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Express shipping (24/48h): 1-2 business days – €8.90
Order Tracking
As soon as your order has shipped, you will receive an email with a tracking number that you can use to check its status via our website or the carrier's website. Please allow 48 hours for the tracking information to become available in the system.
If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us at contact-us@mocastoni.com indicating your name and order number.
Customs, Duties, and Taxes
Mocastoni is not responsible for any customs and taxes applied to your order outside the European Union. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Address
It is the buyer's responsibility to ensure that the shipping address entered is correct. In the event that the package is returned due to an incorrect or incomplete address, the reshipping costs will be borne by the customer.
Damages and Claims
If you receive your order damaged, please contact us immediately at contact-us@mocastoni.com. Please save all packaging materials and take photos of the damaged items so that we can process the claim.