Frequently Asked Questions
📦 How do shipping and tracking work?
What are the shipping times and rates?
Shipping rates and estimates: The shipping costs for your order will be calculated and displayed at the time of checkout. We ship to Spain and Europe.
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Pick-up point shipping: 3-5 business days – Free
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Standard shipping: 3-5 business days – €4.50
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Express shipping (24/48h): 1-2 business days – €8.90
How do I track my order? Via the tracking link sent by email at the time of shipment.
Do you ship internationally? Yes, the costs are calculated directly in the shopping cart.
🔄 How to make a return or receive a refund?
What is the return period? 14 days (for new, unused items in their original box).
Are returns free?
The product must be returned to the indicated address. To carry out the shipment, the buyer has two options:
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Make the return by their own means, assuming the corresponding shipping costs.
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Use the label provided by the seller; the cost of said return label varies between €3 and €8, depending on the country from which the shipment is made, and will be automatically deducted from the total amount of your refund.
No returned items will be accepted without having previously requested the return.
How do I make an exchange? Return the item to receive a refund and place a new order.
When will I receive my refund? Within 5 to 7 business days after receiving your return.
📏 How to choose the right size for my shoes?
What size should I choose? Consult our "Size Guide." If you are between two sizes, choose the larger one.
💳 How to pay for my order securely?
What are the payment methods? Bank card, PayPal, Apple/Google Pay, and installment payments over 3 months.
Is the payment secure? Yes, all transactions are 100% encrypted (SSL).